GeoEner EAM Yüklenici ve SLA
Manages work between plant owners and O&M contractors or manufacturers in one flow: scoped service contracts, response and resolution times per priority, SLA targets and risk tracking on each work order, SLA compliance per contract, sharing work orders with the contractor's tenant and choosing which fields the contractor sees.
About the Product
GeoEner EAM Contractors and SLA links the plant owner's maintenance service contracts with O&M contractors and manufacturers to work orders. A contract is recorded with its number, start and end dates; the sites and asset types it covers are selected, and if left empty it covers the whole tenant. Response and resolution times are defined in calendar hours for each work order priority.
When a work order is opened, the most specific valid contract that matches the asset's site and type and has a rule for its priority is selected. The SLA clock starts when the work order is opened, and the deadlines for starting work and for technical completion are written to the work order. Each target is tracked as on track, at risk, breached or met; work orders can be filtered by SLA status, and the dashboard counts breached and at-risk jobs per site. The contract summary gives response and resolution breaches, open at-risk jobs and SLA compliance for work orders opened in a chosen period.
If the contractor also uses GeoEner EAM, the contractor's tenant is linked to the contract and work orders under that contract are shared with the contractor. On the Contractor Work Orders screen, the contractor starts and completes work, requests work permits, locks and restores isolation points, fills in checklists with photos and signatures, and downloads the service report. Acceptance, rejection, cancellation, zero-energy verification and isolation point definition stay with the plant owner; actions run in the owner's tenant under the owner's rules. Per contract, the owner chooses which of description, SLA targets, materials, status notes, asset serial number and manufacturer/model the contractor can see.
Tenant administrators can define webhook subscriptions that send work order status changes, failures, downtime, SLA breaches and overdue maintenance to external systems via signed HTTP POST; failed deliveries are retried at increasing intervals. Integration secrets are stored encrypted.
Key Features
A maintenance contract with a contractor or manufacturer is recorded with its number, start and end dates. Covered sites and asset types are selected, and if empty the whole tenant is covered; an inactive contract is not assigned to new work orders, and a contract used on a work order cannot be deleted.
contract · scope · datesFor low, normal, high and urgent priorities, the response time from opening to start and the resolution time to technical completion are defined in hours. Each priority has a single rule.
priority · response · resolutionWhen a work order is opened, the most specific contract matching the asset's site and type is selected, the most recently started one on a tie. Response and resolution deadlines are written to the work order and appear as an SLA section in the service report.
automatic selection · deadlinesEach target is calculated as on track, at risk, breached or met; an open target is at risk once a set share of its time has elapsed. Work orders can be filtered by SLA status, and breached and at-risk jobs are shown per site on the dashboard.
on track · at risk · breached · metFor work orders opened in a chosen period, each contract shows work order count, response breaches, resolution breaches, open at-risk jobs and SLA compliance. SLA compliance is also an indicator in GeoEner Business Intelligence.
period · breaches · complianceOnce the contractor's EAM tenant is linked to the contract, work orders under the contract are opened to the contractor. The contractor starts and completes work, requests permits, locks and restores isolation points, fills in the checklist and downloads the service report; acceptance, rejection, cancellation and verification stay with the owner. Work from a suspended owner is closed to the contractor.
contractor tenant · sharingFor each contract, the owner chooses which of description, SLA targets, materials, status notes, asset serial number and manufacturer/model are visible. The selection applies to the work order, history, material list and service report; manufacturer and model are shown only when explicitly selected.
field mask · per contractTenant administrators define webhook subscriptions for work order status changes, failures opened or changed, downtime start and end, SLA breaches and overdue maintenance. Events are sent via signed HTTP POST; failed deliveries are retried at increasing intervals, can be redelivered manually, and the secret can be rotated and is stored encrypted.
webhook · signature · retryAdditional Modules
How It Works
- 01Record the contract
Covered sites, asset types and SLA times per priority are defined.
- 02Link the contractor
The contractor's EAM tenant is linked and visible fields are selected.
- 03SLA on the work order
When a work order opens, the matching contract is selected and response and resolution deadlines are written.
- 04The contractor executes
The contractor runs the job from its own screen; acceptance and verification stay with the owner.
- 05Measure compliance
Periodic SLA compliance is tracked in the contract summary and Business Intelligence; breaches are notified via webhook.
Who It's For
Track the SLA commitments of O&M contracts per work order, with periodic compliance and breaches.
See work from several plant owners on one screen; each owner's rules and data stay separate.
Carry out warranty and service contract work with only the shared fields.
Technical Summary
- Scope
- Service contracts, SLA targets and compliance, work order sharing with contractor tenants, webhook notifications
- SLA rule
- Response and resolution time per priority (calendar hours)
- SLA status
- On track, at risk, breached, met
- Contractor actions
- Start, complete, permit request, isolation lock and restore, checklist, service report
- Kept by the owner
- Acceptance, rejection, cancellation, zero-energy verification, isolation point definition
- Visible fields
- Description, SLA targets, materials, status notes, asset serial number, manufacturer and model
- Webhooks
- Signed HTTP POST, retries, manual redelivery, secret rotation; tenant administrators only
- Platform
- A GeoEner EAM module; on the multi-tenant design, owner and contractor are separate tenants
Frequently Asked Questions
How are SLA targets written to a work order?
The service contract defines response and resolution times in hours for each work order priority. When a work order is opened, the most specific valid contract matching the asset's site and type is selected; the clock starts at opening, and the deadlines for starting work and for technical completion are written to the work order. Each target is tracked as on track, at risk, breached or met.
What can a contractor do on our work orders?
If the contractor also uses GeoEner EAM, its tenant is linked to the contract and work orders under the contract appear on the Contractor Work Orders screen. The contractor starts and completes work, requests work permits, locks and restores isolation points, fills in the checklist and downloads the service report. Acceptance, rejection, cancellation, zero-energy verification and isolation point definition stay with the plant owner.
Which information does the contractor see?
For each contract, the plant owner chooses which of description, SLA targets, materials, status notes, asset serial number and manufacturer/model are shared with the contractor. The selection applies to the work order, history, material list and service report; manufacturer and model are shown only when explicitly selected. Owner and contractor data stay isolated in separate tenants.
Can we notify external systems of SLA breaches?
Yes. Tenant administrators can define webhook subscriptions for work order status changes, failures, downtime start and end, SLA breaches and overdue maintenance. Events are sent via signed HTTP POST, failed deliveries are retried at increasing intervals and can be redelivered manually. The contract summary also shows SLA compliance and breaches per period.
What is GeoEner EAM Yüklenici ve SLA?
Manages work between plant owners and O&M contractors or manufacturers in one flow: scoped service contracts, response and resolution times per priority, SLA targets and risk tracking on each work order, SLA compliance per contract, sharing work orders with the contractor's tenant and choosing which fields the contractor sees.
Who is GeoEner EAM Yüklenici ve SLA for?
Plant owners: Track the SLA commitments of O&M contracts per work order, with periodic compliance and breaches. O&M contractors: See work from several plant owners on one screen; each owner's rules and data stay separate. Turbine, inverter and battery manufacturers: Carry out warranty and service contract work with only the shared fields.
How does GeoEner EAM Yüklenici ve SLA work?
1. Record the contract — Covered sites, asset types and SLA times per priority are defined. 2. Link the contractor — The contractor's EAM tenant is linked and visible fields are selected. 3. SLA on the work order — When a work order opens, the matching contract is selected and response and resolution deadlines are written. 4. The contractor executes — The contractor runs the job from its own screen; acceptance and verification stay with the owner. 5. Measure compliance — Periodic SLA compliance is tracked in the contract summary and Business Intelligence; breaches are notified via webhook.
Benefits
- SLA targets on every work order, automatically
- Risk visible before the breach
- Same work order with the contractor, separate tenants
- Contractors see only permitted fields
Work order and failure management for plant assets: preventive, corrective and inspection work orders, assignment to field crews, checklist-driven field execution, operator acceptance, repair work orders from failure records, and one-click service report and acceptance protocol PDFs.
Health and safety for plant work: permits for working at height, electrical isolation, hot work, confined space, lifting and underwater work, sequenced lock-out/tag-out with zero-energy verification, and personnel certification tracking. A work order cannot start until the conditions are met.
Downtime and reliability management for generation plants: categorized downtime records, time- and energy-based availability, lost energy, capacity factor, MTBF and MTTR; counter and downtime import from SCADA data sources, GeoEner PSM production data and plant comparison in Business Intelligence.
Turns investment, project, maintenance and service quality data into management indicators from inside GeoEner, with no separate BI tool: a role-based overview dashboard, an 8-KPI benchmark including SAIDI/SAIFI, notifications on threshold breaches and a summary email every morning.
Other Products
GeoEner — Investment & Maintenance Management System
A platform that digitalizes asset, investment and maintenance management end-to-end for electricity distribution and energy companies, with geographic information system (GIS) support.
Explore Product
GEONIVA — Drone and AI Grid Inspection
Generates drone missions from work orders, scans drone and field photos with AI, links each finding to the right grid equipment and writes approved findings into the maintenance form. Known in GeoEner as Inspection Management, it is the inspection module of the GEOENER family.
Explore ProductGeoEner PQM — Power Quality Management Software
Continuously monitors voltage sags, harmonics, flicker and unbalance; automatically audits against EN 50160 and regulatory power quality criteria, and produces audit-ready reports.
Explore ProductLet's start your digital transformation together
Reach out today to discuss your project with our expert team.